PatchBros

Effective Date: May 26, 2026

Welcome to PatchBros. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how PatchBros (“we,” “our,” or “us”) collects, uses, stores, and protects your information when you interact with our business, website, social media pages, or services.

 
Information We Collect

We may collect the following types of information:

Personal Information

When you contact us, request a quote, book a service, or make a payment, we may collect:

• Full name

• Phone number

• Email address

• Property address

• Billing information

• Photos or videos related to your project

• Any additional information you voluntarily provide

Non-Personal Information

We may also collect:

• Browser type

• Device information

• Website usage data

• IP address

• Cookies and analytics information

How We Use Your Information

PatchBros may use your information to:

• Provide quotes and services

• Communicate regarding projects or appointments

• Process invoices and payments

• Improve customer service

• Send updates, promotions, or marketing materials

• Maintain internal records

• Protect against fraud or unauthorized activity

• Comply with legal obligations

Sharing of Information

We do not sell your personal information.

We may share information with:

• Employees or contractors involved in your project

• Payment processors

• Service providers assisting with website hosting or communication

• Government authorities when legally required

All third parties are expected to keep your information secure and confidential.

Payment Information

Payments made by cash, cheque, e-transfer, or card may be processed through secure third-party payment providers. PatchBros does not store full credit card information on our servers.

Photos and Project Media

PatchBros may take before-and-after photos of projects for documentation, quality control, and marketing purposes.

We will not publicly share identifying customer information without permission. If you request that your property photos not be used for marketing, please notify us in writing.

Cookies and Website Tracking

Our website may use cookies or analytics tools to improve user experience and understand website traffic.

You may disable cookies through your browser settings, although some website features may not function properly.

Data Security

We take reasonable precautions to protect your information from unauthorized access, misuse, disclosure, or loss. However, no method of electronic storage or internet transmission is completely secure.

Retention of Information

We retain personal information only as long as necessary to:

• Provide services

• Maintain business records

• Resolve disputes

• Meet legal or tax obligations

Your Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal information

• Correct inaccurate information

• Request deletion of your data

• Withdraw consent to marketing communications

To make a request, contact us using the information below.

Third-Party Links

Our website or social media pages may contain links to third-party websites. PatchBros is not responsible for the privacy practices or content of external websites.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Privacy Policy

PatchBros may update this Privacy Policy from time to time. Updated versions will be posted with a revised effective date.

Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact:

PatchBros
Email: patchbros1@gmail.com
Phone: (587) 930 - 2417
Location: Edmonton